Your reps lose hours every week fighting the apps they work in — dead clicks, slow screens, jumping between tools, errors no one reports. Hindsight records how work actually happens, pinpoints exactly where it breaks, puts a dollar figure on it, and tells you what to fix first.
One-click Chrome extension · Built for RevOps, Ops & IT · Consent-first & privacy-respecting
Employees adapt to broken tools in silence. They re-enter data, click dead ends, wait on slow systems, and quietly give up on the parts that don't work. Leadership feels the lost time but can't point to where it goes — so the same friction repeats, quarter after quarter.
The struggle happens between the apps, in the moments no dashboard captures. By the time it's a complaint, it's been costing you for months.
"I think the CRM is slow." Without evidence, fixes and retraining are guesswork — and the loudest voice wins, not the biggest problem.
New tools, new hires, same broken handoffs. Nothing measures whether a change actually reduced the friction.
A one-click Chrome extension records the full picture — screen replay plus complete browser telemetry: every click, navigation, console error, and network call — across every web app your team uses. No agents, no per-app integrations.
Hindsight flags the tells of a broken experience — rage clicks, dead clicks, errors, permission failures, slow tools, and swivel-chair app-switching — with no setup or tagging.
Process mining reconstructs how work flows across apps and where it stalls, and the cost model turns lost time into a dollar figure — so you see the broken step and what it's worth to fix.
Plain-English AI summaries tell you what happened and what blocked it. Set a rule, ship a fix or a retrain, then watch the friction — and the cost — drop.
Every dead click, slow screen, and app-switch is measured time — and Hindsight prices it at your loaded cost, by app, by workflow, by team. Walk into the room with "this is costing us $X a year," not "the CRM feels slow."
*Illustrative. Hindsight computes your real number from measured time.
The kind of friction Hindsight is built to surface in the apps teams use all day — reconstructed, costed, and traced to the fix.
Claims agents were quietly re-keying the same data between a legacy policy system and a web portal — and a “Save & continue” button silently failed under load, so they redid whole forms without realizing why.
~31 hrs / week lostHindsight pinned it to one dead button and an 8-second save. Once both were fixed, the rework vanished — and agents stopped feeling like the slow ones.
Leadership thought reps were logging activity late out of laziness. The real cause: a custom opportunity page took 8 seconds to open, and a required field wiped itself on every validation error — so reps batched all their logging to the end of the day.
~$220K / yr in selling timeHindsight showed the page, the field, and the cost. The fix was a config change — and the pipeline data finally became trustworthy.
Billing coordinators swiveled between an EHR and three web portals all day, copy-pasting account numbers through a six-step workaround that should have been two — and one portal quietly timed out mid-task.
~1 day faster billingHindsight reconstructed the full workflow, flagged the dead end, and cut the steps in half. Fewer errors, faster cash, less burnout.
The dollar cost of friction — by app, signal, and workflow — annualized, with the ROI of fixing it. Click any row to jump to the session where it happened.
Rage clicks, dead clicks, errors, auth failures, slow tools, and swivel-chair app-switching — surfaced, named, and ranked automatically.
Watch exactly what happened, synced with complete browser telemetry — clicks, console errors, network. Friction markers on the timeline jump you to the moment.
See how work really flows across apps, the recurring paths and loops, and exactly where people get stuck — costed by total time.
AI reads the telemetry and replay and explains, in plain English, where the work broke — the step, the error, the cause — and how to fix it.
Tell Hindsight how your apps should behave — "after Save, a record must update within 2s" — and it flags every time they don't, automatically.
Know which tools are actually slowing your team down — errors, slow requests, auth fails by app — and bring real data to the renewal.
Build the views your team needs from a metric catalog, gate them by role, and pull everything via a REST API or CSV export.
DOM-only capture, PII masked, a clear notice for employees, role-based access, and full export/erase. The experience, never the person.
Hindsight's AI reads the complete telemetry and screen replay for each case and writes a plain-English account of what the person was trying to do, exactly where it broke — the control, the error, the slow step — and a concrete fix. Friction you'd never spot by hand, explained for you, with the dollars attached.
reads full telemetry + replay · pinpoints the broken step · suggests the fixFind where reps lose time in Salesforce and the rest of the stack — and what it costs.
Stop guessing at tickets. See what actually broke and resolve it faster.
Hindsight exists to fix broken tools and workflows, so it's built to respect the people using them. Employees see a clear notice and can consent. Sensitive data is redacted. The focus is the work — where it's slow, where it fails — never a scorecard on individuals.
We're onboarding a small group of design partners. If your team lives in web apps all day, we'd love to show you the friction — and the cost — you can't currently see.
